Business terms and conditions

1. Purpose

These General Terms of Service apply to website creation, hosting, technical maintenance, consulting, IT support and content-production services supplied by Jonathan Dahan EI to business customers.

2. Nature of the services

• Audits, infrastructure, networks, security and device management.
• Collaborative solutions, email migrations and data transfers.
• Web development, hosting, maintenance, CRM, invoicing and ERP.
• Consulting, strategy, automation, artificial intelligence and training.
• Professional photography and visual-content production.

3. Orders and acceptance

Signing a quotation or purchase order constitutes unreserved acceptance of these terms. An order becomes binding once it has been approved in writing or electronically. These terms prevail over the customer’s documents unless otherwise agreed in writing.

4. Term, renewal and termination

One-off services

One-off assignments end upon final delivery and full payment of the balance, without automatic renewal.

Recurring services

Services requiring a subscription or reserved resources are entered into for twelve months unless the quotation states otherwise. They renew for a further twelve-month period to maintain service continuity. The customer may opt out of renewal at least thirty calendar days before the renewal date, by registered letter or email with acknowledgement of receipt.

Any year already begun is payable in full, except where serious breach by the supplier has been duly established.

5. Obligations and liability

Supplier

The supplier uses reasonable means and recognised professional practices to perform the assignment. The obligation is one of reasonable endeavours. Jonathan Dahan EI holds professional liability insurance with MAIF, member number 4779565J. Evidence can be supplied on request.

Customer

The customer supplies the information, access and approvals required within the agreed timeframes. The customer remains responsible for content it publishes or asks to be integrated and warrants that it holds the necessary rights. For photography, the customer is responsible for obtaining the required permissions relating to the people and locations concerned.

6. Pricing, invoicing and payment

Prices are stated in euros excluding tax and remain fixed for the validity period of the quotation. One-off services follow the payment schedule stated in the quotation. Recurring services are invoiced monthly or annually depending on the offer.

Unless stated otherwise, invoices are payable by their due date. No discount is granted for early payment. Payment is made by bank transfer, SEPA direct debit or card through the secure links provided.

Late payment incurs penalties at three times the French statutory interest rate, together with the fixed EUR 40 recovery charge applicable between businesses.

7. Digital delivery

Services are performed and delivered digitally. Access credentials, files and source code are effectively transferred once all outstanding amounts have been paid in full.

8. Intellectual property

The supplier retains its methods, know-how, generic libraries and pre-existing tools. Open-source components remain governed by their respective licences.

After full payment, the economic rights in deliverables created specifically for the customer are assigned worldwide for the statutory term of protection. Moral rights remain with the author. Unless otherwise instructed, the applicable credit is “Credit: Jonathan DAHAN”.

General concepts, generic components and technical lessons may be reused without disclosing the customer’s confidential information.

9. Confidentiality and trade secrets

Technical, commercial and financial information obtained during the assignment is considered confidential. This obligation includes passwords, architectures and data relating to the customer’s systems and continues for five years after the assignment ends.

10. Reversibility and return of data

At the end of the relationship, the customer may retrieve raw data hosted on its behalf in a standard format. Self-service retrieval through the available tools is free of charge. Extraction, conversion or migration requiring specific work is charged on a time-spent basis.

Unless special terms apply, data is retained for thirty days after the agreement effectively ends and is then destroyed. Terms stated in a quotation or specific agreement prevail.

11. Personal data

The supplier processes personal data only for the purposes of the assignment, keeps it confidential, applies appropriate security measures and returns or deletes it at the end of the assignment, subject to legal obligations. No transfer outside the European Union takes place without appropriate safeguards.

12. No right of withdrawal

These terms apply exclusively between businesses. The statutory withdrawal right available to consumers does not apply.

13. Governing law and jurisdiction

These terms are governed by French law. The parties will first seek an amicable solution. Failing that, the Paris Commercial Court has jurisdiction.

14. Force majeure

Neither party is liable for delay or failure resulting from a force majeure event recognised under French law. The affected party informs the other party in writing and takes reasonable steps to limit the consequences.